Return Policy

30-DAY RETURN POLICY

  • You may return your purchase within 30 days after delivery for a full refund less shipping charges.
  • The items must be in their original condition, not worn, altered, soiled or washed.
  • Any custom products; Embroided, Altered, Custom Striped or modified in any way are not returnable or exchangable.
  • Non Stock, Closeout & Clearance items are not returnable or exchangable.

RETURN INSTRUCTIONS

Please contact us for a Return Authorization Number (RMA#) & Shipping instructions.

Email us at jp@copperstoneworkwear.com  or call 678-964-5020. Let us know which items you want to return, your name and order number.

Once we get your request we will immediately contact you with an RMA# and Shipping Instructions.

Your refund will be credited back to your original payment method after we receive and verify the items.

RETURN SHIPPING

  • Shipping charges are not refundable & customer is responsible for cost of return shipping.
  • We recommend you return via UPS, Fedex, or insured US Mail with a tracking number. Items not received by us will not receive a credit.
  • Shipping charges will apply on any exchanges.

SHORTAGE OR INCORRECT ORDERS

All claims for shortage or incorrect orders must be reported to us by phone or email within 5 business days from receipt of the order. Please mention your order number, items, and your name.

DEFECTIVE PRODUCTS

Defective products must be reported to us within 30 days of delivery via phone or email.

ORDER CANCELLATION

Orders placed online are automatically forwarded to our warehouse for picking and quick shipment. Therefore we cannot cancel orders once placed. However, once you receive your order, you may follow our return policy to return unwanted products. Unfortunately, you will be responsible for shipping charges once an order is placed.