Return Policy

30-DAY RETURN POLICY

  • You may return your purchase within 30 days after delivery for a full refund less shipping charges.

  • Items must be in their original condition, not worn, altered, soiled or washed.

  • Any custom products; Embroidered, Altered, Custom Striped or modified in any way are not eligible for return or exchange.

  • Non Stock, Closeout & Clearance items are not returnable or exchangable.

RETURN INSTRUCTIONS

Please contact us or email us at info@copperstoneworkwear.com for a Return Authorization (RMA#) & Shipping instructions.

Let us know your Purchase Order ID, Name & which items you want to return.

Once we get your request we'll email you a Return Authorization and Shipping Instructions.

After we receive the return, it takes 3-5 business days for us to verify the items & process a refund. We'll refund back to your method of payment.

RETURN SHIPPING

  • Shipping charges are not refundable & customer is responsible for cost of return shipping.

  • We recommend you return via UPS, Fedex, or insured US Mail with a tracking number. Items not received by us will not receive a credit.

  • Shipping charges will apply on any exchanges.

SHORTAGE OR INCORRECT ORDERS

All claims for shortage or incorrect orders must be reported to us by phone or email within 5 business days from receipt of the order. Please mention your Purchase Order ID, Items, and your name.

DEFECTIVE PRODUCTS

Defective products must be reported to us within 30 days of delivery via phone or email.

ORDER CANCELLATION

Orders placed online are automatically forwarded to our warehouse for picking and quick shipment. Therefore we cannot cancel orders once placed. However, once you receive your order, you may follow our return policy to return unwanted products. Unfortunately, you will be responsible for shipping charges once an order is placed.